IT Technical Support Specialist - Retail Solutions

Join Asia Retaillab Sdn Bhd as an IT Technical Support Specialist in the vibrant heart of Bali! We are seeking a skilled professional to provide top-tier technical support and consultancy for our retail clients. In this dynamic role, you will ensure seamless hardware and software operations, troubleshoot complex issues, and deliver tailored solutions to enhance retail operations. Our company, a leading player in retail technology solutions, is known for its innovative approach and commitment to excellence. Located in the beautiful Canggu, Bali, we offer a unique work environment that blends professional growth with the beauty of Indonesian culture.

As an IT Technical Support Specialist, you will be at the forefront of solving technical challenges for our retail clients. You will work closely with our team to implement cutting-edge technologies, ensuring that our clients' operations run smoothly and efficiently. This role offers a fantastic opportunity to work in a fast-paced environment, where your expertise and creativity can make a significant impact. With a competitive salary and a range of benefits, we are confident that you will find this role both challenging and rewarding.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and consultancy for retail clients, ensuring seamless hardware and software operations.
• Troubleshoot and resolve complex technical issues, ensuring minimal downtime for retail operations.
• Deliver tailored solutions to enhance retail operations, leveraging the latest technologies.
• Work closely with the team to implement and maintain retail technology solutions.
• Monitor and optimize system performance to ensure efficiency and reliability.
• Stay updated with the latest industry trends and technologies to provide innovative solutions.
• Collaborate with clients to understand their needs and deliver effective technical support.
• Document technical processes and solutions for future reference and training purposes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in IT technical support or a similar role in the retail industry.
• Proficient in using retail management software such as SAP, Oracle, or similar.
• Strong knowledge of hardware and software troubleshooting and repair.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Familiarity with POS systems and retail-specific software is a plus.
• Certifications in IT support or relevant technical certifications are a plus.

🛠️ Keahlian

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